Write to hello@pointlessaudio.studio. There is no ticket system, no bot and no queue number: an email arrives, gets read, and gets an answer.
01What to include
None of this is mandatory. It is simply what turns “it does not work” into a fix instead of three emails asking questions.
- What you are using — the plugin or app, and its version.
- On what — your operating system, and for plugins the host (Live, Logic, Reaper…) with its version and format (VST3, AU or CLAP).
- What happened, and what you expected instead. A screenshot, or twenty seconds of screen recording, is worth a page of description.
- When it happens — every time, or only sometimes and after what.
02Plugins
Plugins are sold and delivered through Gumroad, which is also where your downloads and license live: if you lost a file, your Gumroad library still has it. For anything about payments, invoices or refunds, Gumroad is the merchant of record — but write to us anyway if you are stuck, and we will point you the right way. Paid plugins have a 14-day refund if they don’t run on your system.
Installation and manuals are on each plugin’s page, under Plugins.
03Something else
Ideas, disagreements, a plugin that behaves oddly in a way you cannot pin down — those are welcome at the same address. So is telling us something works: it is rarer than you would think, and it helps decide what to build next.